Before I start designing anything, the first thing I do when starting out on a new project is investigate the true purpose of this product and its actual users. Beyond what marketing is saying and what the engineering team is excited to build, who is actually using this product today and what are they using it for? How exactly is it used, and by whom, and why? Or if the product doesn't exist yet, who do we want to use it, and what do we want them to use it for? The basis for a sound UX strategy for this product depends on accurately identifying these things. Although these questions seem like obvious starting points, the answers are usually not just available for the asking. I have to go digging for them, and over time I have learned how to do this.
Continue reading →As the lead interaction designer on my company's design system project here is a bit about the work I did to redesign our library's website and content strategy to create a single source of truth for designers and developers to produce consistent & beautiful products.
Continue reading →Webflow provides a flexible CMS database to which you can add any number of tables and connections between tables. Here is how I have employed user-centric design and database design best practices to tailor this database for my use.
Continue reading →I love working on new products and I have had the opportunity to work on several. New products are fun to work on but they have their own unique challenges as well, such as designing with many more unknown factors and designing new functionality within existing design patterns at a large organization.
Continue reading →The goal of this project was to update an airline check-in kiosk with their new branding as well as simplify and refresh the user experience. I was the lead interaction designer on this project, working closely with my colleagues in visual design, user research, product management, and development.If you have used this check-in kiosk recently you have used something I worked on!
Continue reading →API management is software that companies use to enforce access rights to their APIs. I worked on the UX for the customer-facing admin portal for one of the industry’s leading API management solutions. I was on a small UX team and then the sole UX designer from ~2015 to 2018. During this time I designed many new features and UX upgrades, including a site-wide UX overhaul to enforce consistency and proper information hierarchy. I was also soley responsible for user research such as customer interviews, surveys, and usability testing. Before we started working on our “Organizations” feature, our enterprise customers could create APIs and API packages which could then be accessed, modified, or deleted by any employee with an administrator account. The design challenge was to design a feature which would let customer administrators define Organizations and sub-organizations, define ownership of system objects like APIs, and then indicate which users had access to which Organization.
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